FAQs

Is MESA Jewelry hypoallergenic and nickel free?

 

Our jewelry is made of nickel-free, hypoallergenic and lead safe materials and features authentic Swarovski® Crystals.

 

How do I care for my jewelry?

 

To maintain the jewelry's beauty and luster for years to come, do not wear in water and apply lotions and perfumes prior to putting the jewelry on. Remove before bathing, swimming or any physical activity that induces perspiration.

 

To clean, wipe with a soft cloth. Please do not submerge in jewelry cleaner.

 

How do I track my order?

 

Once we have shipped your order you will receive a tracking number from us via e-mail.

 

For domestic (US) shipping, we use USPS as our service provider. They are reliable and include tracking for your package which is updated online, in real time. Ground Shipping takes from 2-7 business days; East Coast is usually 2-3 days, while the 5-7 days estimate is for West Coast delivery addresses. Please remember to include the 2-3 days we have to hand craft your pieces plus the shipping estimate.

 

How do I return a collection piece?

 

Always email us prior to returning an item. Once approved, we will provide you with the appropriate shipping address. Merchandise must be returned within 15 days of receipt.

 

What is your returns policy?

 

Items may be returned for a refund, exchange or store credit, provided that the customer has notified us of their intent to return within 15 days of initially receiving the item. Merchandise must be unworn and returned in their original condition.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you elect to receive a refund, we will credit your original payment method only. The purchase price of merchandise and the cost of shipping will be deducted from your refund.

 

Custom sized, personalized or custom creations cannot be returned. Customers are responsible for the cost of all return shipping. Refund, exchange or store credits cover the cost of the merchandise and do not include shipping.