Orders & Shipping

Producing Your Order

 

Each MESA piece is fashioned-to-order in our design studio. So please, allow 2 – 3 business days for us to handcraft your order. If you need merchandise expedited, please email our studio so we may assist you with RUSH production/shipping. If you have questions about the design, sizing or custom requests, please ask; we’d love to hear from you. 

 

Once we have shipped your order you will receive a tracking number from us via e-mail.

 

Shipping For Your Order

 

For domestic (US) shipping, we use USPS as our service provider. They are reliable and include tracking for your package which is updated online, in real time. Ground Shipping takes from 2-7 business days; East Coast is usually 2-3 days, while the 5-7 days estimate is for West Coast delivery addresses.

 

Free standard shipping on US Domestic orders over $100.

 

Overnight shipping with USPS Priority Express is available during checkout when you place your order.  Please note we still need a few days to handcraft your necklace or bracelet.

 

We hope you enjoy your handcrafted MESA jewelry, and we greatly appreciate your love and support.

 

Easy Returns & Exchanges

 

All full price merchandise may be returned for a full refund, store credit or exchange within 15 days of receiving merchandise.

 

Shipping is not refunded.

 

Please make sure items are unworn and are returned in their original condition.

 

Always email us prior to returning an item. Once approved, we will provide you with the appropriate shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

 

Custom sized, personalized or custom creations cannot be returned.

 

Refused Shipments

 

If you refuse a shipment from MESA, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your refund.